Return Policy

Thank you for shopping with Dukes Pampered Pets and People. Duke likes things simple, so we keep our return policy simple too. Please contact us before sending anything back.

Returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to start a return

Visit our Contact page and tell us your order number, the item, and the reason for the return. Photos help if something arrived damaged or defective. Many items ship from partner warehouses, so we will reply with the correct return address. Please do not send anything back until we confirm.

Refunds

Once we receive and inspect your return, we will refund your original payment method within 5 business days.

Exchanges

If your item arrived defective or damaged, we will gladly replace it. Just contact us and we will take care of it.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective or damaged. We recommend using a trackable shipping service.

Non-returnable items

Personalized and made-to-order items, such as custom keepsakes, cannot be returned unless they arrive defective or damaged. Perishable goods are also non-returnable. Please check the product page for any specific restrictions.

Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has shipped it cannot be canceled.

Questions

We are always happy to help. Reach us any time through our Contact page.