FAQs
How long does shipping take?
Most U.S. orders arrive in 3 to 7 business days. Some items ship from partner warehouses and can take up to 14 days. We'll email your tracking information as soon as your order ships.
Do you ship internationally?
Right now we ship within the United States only. If that changes, we'll share the news here and on Duke's blog.
How can I track my order?
Use the tracking link in your shipping confirmation email, or look up your order on our Track Your Order page.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! The quickest way to reach Duke's customer care team is our Contact page or the chat button at the bottom of any page. We reply to every message within one to two business days.
